Interface ApprovalMetrics

interface ApprovalMetrics {
    approvedCount: number;
    avgResolutionSeconds: number | null;
    decidedCount: number;
    escalationCount: number;
    openCount: number;
    rejectedCount: number;
    slaBreachedCount: number;
}

Properties

approvedCount: number

avgResolutionSeconds: number | null

Mean createdAt→decidedAt seconds across decided requests; null when none decided.

decidedCount: number

escalationCount: number

Requests that were ever escalated, regardless of current status.

openCount: number

Requests still awaiting a decision (pending | claimed | escalated).

rejectedCount: number

slaBreachedCount: number

Open requests past their SLA deadline (swept into 'escalated' or not yet).